Your questions answered

We hope you find these FAQ helpful, but please get in touch if you’d like to know more.

Becoming a customer

What do I need to do to become a customer?

We exist to offer you access to the world’s greatest cars, on the terms you want and for excellent value for money. To ensure we can deliver on this promise, the protection of the fleet is of the utmost importance. We therefore conduct robust security checks for all new customers, requiring the following documentation:

  • A scan/picture of your passport, and your UK driving licence photo card (front and back)
  • Your national insurance number and a licence check code from the DVLA: https://www.gov.uk/view-driving-licence
  • Two scans/pictures of recent utility bills or credit card statements showing your address (matching your licence)
  • A landline number and corporate email
  • A signed scan/picture of our Terms and Conditions

In addition, we take a security deposit of £1,500 for all bookings. If you have any questions please don’t hesitate to ask.

Am I eligible?

To be eligible for our insurance you must be over 28 and have:

  • Held a full driving licence for more than 5 years
  • Not been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and have not had your driving licence endorsed or suspended or penalty points exceeding 6 in total in the past 3 years
  • Not been involved in more than one fault accident during the past 3 years
  • Not had insurance declined and/or renewal refused and/or special insurance terms imposed or cancelled by a motor insurer

If you have any questions please contact us on info@orto.uk.com.

Back to top

Booking

How much notice do I need to provide to make a booking?

To guarantee delivery to your door on time we ask for at least 48 hours notice. If you need a car faster than that please let us know and we'll see what we can do.

Back to top

All-inclusive pricing

What additional costs are there?

You’re responsible for costs incurred while using your car, such as:

  • Central London congestion charge
  • Parking permits
  • Speeding tickets, parking fines and other penalties
  • Fuel if the tank isn’t full when we collect your car
  • Insurance excess (varies by car)

Back to top

Car delivery and collection

Where do you deliver to/collect from?

We can deliver and collect from most addresses within the M25, as long as there’s a safe, legal place to park as well as Heathrow, Gatwick, and City Airport.

What are the delivery and collection times?

We can deliver and collect your car Monday to Saturday between 9am and 6pm, to or from your work or home location.

What happens on the delivery day?

We’ll be in touch before your booking to arrange the delivery and collection times. We'll park at your chosen address, get your signature, and the car is yours.

What happens on collection day?

We will return at the agreed time, inspect the car inside and outside, get you to sign the paperwork, then leave you to enjoy the rest of your day.

What if I live in a controlled parking zone?

You’re responsible for arranging the relevant parking permits while you have the car.

Do I have to clean the car before collection?

We’ll have the car valeted after you’ve used it, so don’t worry about cleaning it inside or out. We just ask that you leave it with a full tank of fuel.

Back to top

Using the car

Where can I take the car?

Feel free to drive the car anywhere in the England, Scotland, and Wales. If you would like to take the car to continental Europe please let us know.

Can my spouse/partner drive the car?

Yes, they can be added to the insurance for a small daily surcharge. Please let us know at the time of booking.

What are the mileage limits?

The mileage limits vary by car. Please see the showroom for details.

Back to top

Who's behind Orto?

The founders

Orto has two founders, Josh Darling and Jules Copeland. Josh and Jules partnered on Orto because of a mutual love of business and cars and a shared belief in the power of co-ownership to make the world a better place.

Prior to Orto, Josh spent 10 years developing new organisations and delivering change in the highly complex health sector. He has led and managed teams to develop and execute plans tackling a variety of business challenges, including enterprise creation; long-term business planning; delivering performance transformation programmes; helping to turn around around loss-making departments and identifying and achieving new market opportunities.

Jules is the technological driving force behind the company. Obsessed with technology and cars since childhood, he spent the last 15 years building and managing websites and web applications. As Senior Developer at Ninety Ten he built the Engage platform, a reconfigurable private social network for organisations. Always keen to push technology to its limits, he sees the power in connecting disparate technologies to solve real world problems in easy to use ways.

Advisors and commercial relationships

We draw on a wealth of experience from our advisors and our commercial relationships. Our advisors include Brett Akker, co-founder of Streetcar and Lovespace; Richard Atkinson, Chief Information Officer at JustGiving; Russell Cooke LLP Solicitors; and Arnold Hill LLP Accountants. Our commercial relationships include Lookers, Jaguar Land Rover, and Allen and Allen Insurance.

The investors and the board

We have 10 investors from a range of backgrounds, who are represented on our board by our two lead investors: Chris Clark and John Deverill. Chris is a founder and Director of Jasmine Healthcare and Vibrant Energy Matters, a director of WTG Technologies Group, and was previously a Director at Hermes Private Equity. John is Managing Partner at GE Healthcare Finnamore, and was previously Director of Sales and Marketing at Serco, Head of Digitisation Co-Ordination at the MOD, and a Lieutenant Colonel in the British Army.

Back to top

Still got questions?

We’d love to help.

Contact us